Need help?
Frequently Asked Questions
Everything you need to know about ordering, shipping and your WHOOP. Can't find your answer? Contact us — we reply within one business day.
Product & warranty
Is this a genuine WHOOP product?
Yes — every device and band we sell is 100% genuine. Runners Global is an independent, authorized WHOOP reseller. We are not affiliated with WHOOP, Inc.
Do I need a WHOOP membership?
WHOOP devices require an active membership to unlock tracking features. Our device bundles include a 12-month membership — check each product page for what's included.
Will the bands fit my PEAK or MG?
Yes. All our bands are precision-made for PEAK and WHOOP MG. Each product page lists compatible sizes — if you're unsure, contact us and we'll help you find your fit.
What warranty do I get?
Devices carry the full manufacturer warranty, and every clasp we sell is covered by a lifetime warranty. If anything fails under normal use, we'll make it right.
Order & shipping
How long does shipping take?
Orders ship within 24 hours on business days. Free 2-day express shipping applies to every order across Malaysia, fully tracked.
Can I return or exchange my order?
Yes — you have a 30-day risk-free trial. Return it in original condition for a full refund, no questions asked.
How can I track my order?
Once your order ships you'll receive a tracking link by email. You can also reach us on WhatsApp for a live update anytime.